Frequently Asked Questions

Welcome to the LacobraFit FAQ page. Find answers about ordering, shipping, sizing, returns, payments, and product care below.

Orders

How do I place an order?

Select the product you would like to purchase, choose your preferred size and color, add it to your cart, and proceed to checkout.

You will receive an order confirmation by email after your payment has been successfully completed.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We may be able to update or cancel your order if it has not yet been processed or dispatched. Once an order has been shipped, we may no longer be able to make changes.

I did not receive an order confirmation. What should I do?

Please check your spam or junk email folder first.

Make sure the email address entered at checkout was correct. If you still cannot find your confirmation, contact us with your full name and payment details so we can assist you.

Why was my order cancelled?

An order may be cancelled due to:

Product unavailability;
Incorrect pricing or product information;
Payment verification issues;
Suspected fraudulent activity;
An incomplete or invalid shipping address; or
Shipping restrictions.

If payment was collected, an eligible refund will be issued to the original payment method.

Shipping and Delivery

How long does delivery take?

We aim to deliver orders within 3–5 business days after the order has been confirmed.

Business days do not include weekends or public holidays.

Delivery times are estimates and may be affected by courier delays, customs processing, weather conditions, public holidays, or other circumstances outside our control.

How much does shipping cost?

Shipping charges are calculated and displayed at checkout based on your delivery location and selected shipping method.

Any free-shipping offers will be clearly displayed on our website or at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information, where available.

Please allow some time for the courier’s tracking system to update.

Do you ship internationally?

Yes, LacobraFit may offer international shipping to selected destinations.

Available shipping options, charges, and estimated delivery times will be displayed at checkout.

Will I need to pay customs duties or import taxes?

International customers may be responsible for customs duties, import taxes, handling fees, or other charges required by the destination country.

These charges are not controlled by LacobraFit and are not included in the product price or shipping cost unless stated otherwise.

What happens if I entered the wrong shipping address?

We cannot guarantee that an address can be changed after an order has been processed or shipped. Customers may be responsible for additional shipping costs if an order is returned because of incorrect or incomplete information.

What should I do if my package is delayed?

Check your tracking information for the latest update.

If your order has not arrived within the expected delivery period, contact us with your order number. We will assist you and, where appropriate, contact the courier for further information.

What should I do if my package is lost or damaged?

Your order number;
A description of the issue;
Photographs of the damaged product and packaging, where applicable; and
Any relevant courier information.

We will review the issue and explain the available next steps.

Sizing and Products

How do I choose the correct size?

Please check the size guide available on the relevant product page before placing your order.

Our measurements are provided as general guidance. Fit may vary depending on the product design, fabric, body shape, and personal preference.

What should I do if I am between sizes?

For a more fitted feel, you may prefer the smaller size. For a more relaxed fit, you may prefer the larger size.

Please review the individual product description and size guide because sizing may vary between styles.

Are the product colors exactly the same as the images?

We make every reasonable effort to display product colors accurately.

However, colors may appear slightly different depending on lighting, photography, image editing, screen settings, manufacturing batches, and device displays.

Will sold-out products be restocked?

Some popular products, sizes, and colors may be restocked.

Follow LacobraFit on social media or subscribe to our email updates to receive restock and new-release announcements.

Are LacobraFit products suitable for exercise?

LacobraFit products are designed for active and everyday lifestyles. However, the intended use may vary by product.

Please review the product description and care instructions before use.

Returns and Exchanges

What is your return policy?

Eligible products may be returned within 30 days of delivery, subject to our Return and Refund Policy.

Items must generally be:

Unworn and unused;
Unwashed;
Free from marks, odors, makeup, deodorant, and damage;
Returned with original tags attached; and
Returned in the original packaging where possible.

Can I exchange an item for another size?

Size exchanges may be available depending on stock availability and your location.

Are any items non-returnable?

For hygiene and safety reasons, certain products may not be eligible for return unless they are faulty.

Non-returnable items may include:

Underwear;
Intimate apparel;
Items marked as final sale;
Gift cards;
Worn or washed products; and
Products without original tags.

Please review our Return and Refund Policy for complete details.

Who pays for return shipping?

Return shipping costs are generally the customer’s responsibility unless the product is faulty, damaged, or incorrect.

Original shipping charges may be non-refundable except where required by applicable law.

When will I receive my refund?

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

What if I receive the wrong product?

We will review the issue and arrange an appropriate solution.

Payments

What payment methods do you accept?

Available payment methods will be displayed at checkout.

These may include major credit cards, debit cards, digital wallets, and other supported payment services.

Is my payment information secure?

Payments are processed through third-party payment providers using their security systems.

LacobraFit does not directly store complete payment-card information unless clearly stated otherwise.

What currency will I be charged in?

The applicable currency will be displayed on the website and at checkout before payment is completed.

Your bank or payment provider may charge currency-conversion or international transaction fees.

Why was my payment declined?

Payments may be declined because of:

Incorrect card details;
Insufficient funds;
Bank security restrictions;
An expired card;
Billing-address errors; or
Fraud-prevention checks.

Contact your bank or try another available payment method if the issue continues.

Discounts and Gift Cards

How do I use a discount code?

Enter your discount code in the designated field during checkout and select “Apply.”

Only one discount code may be used per order unless otherwise stated.

Can I apply a discount after placing my order?

Discount codes normally cannot be applied after an order has been completed.

Please make sure your discount has been successfully applied before submitting payment.

Do discount codes expire?

Some promotional codes have expiration dates, product restrictions, minimum-spend requirements, or usage limits.

The applicable conditions will be provided with the promotion.

Product Care

How should I wash LacobraFit activewear?

Always follow the care label attached to the product.

For most activewear, we generally recommend:

Washing in cold water;
Using a gentle cycle;
Washing with similar colors;
Avoiding bleach;
Avoiding fabric softener;
Air drying where possible; and
Avoiding ironing directly over logos or printed designs.

Product-specific instructions may vary.

Can I put Lacobra clothing in a dryer?

Air drying is generally recommended to help protect the fabric, elasticity, shape, and printed details.

Always follow the product’s care label before using a tumble dryer.

Accounts and Communication

Do I need an account to place an order?

Guest checkout may be available. However, creating an account can make it easier to review orders, save delivery information, and manage your details.