30 Day
Returns
If your purchase isn't quite right, you can request a return within 30 days after receiving your order.
Start a Return
Returns
Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.
To start a return, please contact us at contact@lacobrafit.com .
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return
Questions
What is your return policy?
How do I start a return?
How will I be refunded?
Can I exchange my products?
Can I return sale products?
Can I return without contacting LACOBRA?
Return Condition
Products must be unworn, unused, with their original tags attached and in their original packaging.
Return Approval
Once your return is approved, our team will provide instructions on how and where to send your package.
Return Processing
Once received, your returned item will be inspected before a refund is approved.
Refund Method
Approved refunds will be issued automatically to your original payment method within 10 business days.
30 Day
Returns
LACOBRA customers can request an eligible return within 30 days of receiving their order.
Return shipping arrangements and costs may vary depending on your country and location.
Our customer service team will provide the applicable instructions once your return has been approved.
| Location | Return Period | Return Cost | Instructions |
|---|---|---|---|
| European Union | 30 Days | Contact Support | Email LACOBRA |
| United Kingdom | 30 Days | Contact Support | Email LACOBRA |
| United States | 30 Days | Contact Support | Email LACOBRA |
| Rest of World | 30 Days | Contact Support | Email LACOBRA |
Final Sale
Products
Selected promotional and discounted products may be marked as final sale.
Can I return final sale products?
My final sale product is faulty
Can gift cards be returned?
Damaged or
Faulty Item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Our team will evaluate the issue and work with you to make it right.
Get Help With a Faulty ProductWhat should I do with a faulty item?
Should I return a faulty item?
How do I provide evidence of a fault?
How long do I have to report a faulty item?
European
Union
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.
What is the EU cooling-off period?
Do products still need to be unused?
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved.
If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please remember it can take additional time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since we've approved your return, contact us at contact@lacobrafit.com .
When will my refund be issued?
Why hasn't my refund appeared?
It has been more than 15 business days
Start Your
Return
Follow the four steps below to submit your return request and receive instructions from our customer service team.
Contact Us
Email our customer service team to request your return.
Send Order Details
Provide your order number, email address, and reason for return.
Return Approval
Once approved, we'll send the return instructions and applicable shipping details.
Send Your Return
Pack your product securely and follow the return instructions provided by our team.